Frequently Asked Questions

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You can find answers to your most asked questions here. If your issue or question is not listed, please use our Contact Us form.

Table of Contents

General FAQs

Are your fidgets safe for use by children under 3?

⚠️ Safety Disclaimer: Our fidgets are not intended for children under 3 years old as they contain small parts that may pose a choking hazard. By purchasing our products, you acknowledge that use is at your own risk and Victoria Essie Studio is not liable for misuse or unsupervised use.

How long do your fidgets last?

We use high-quality PLA filaments and specific print settings to create fidgets that are designed to last for months with normal use. However, like any small mechanical item, consistent and heavy daily use can lead to a shorter lifespan.

Are your fidgets environmentally friendly? What happens to the plastic waste?

Yes! All of our fidgets are made with PLA (polylactic acid), a biodegradable plastic derived from renewable resources such as corn starch and sugarcane. PLA is one of the most commonly used sustainable bioplastics because it has a lower carbon footprint compared to petroleum-based plastics.

At Victoria Essie Studio, we make every effort to reduce our environmental impact. We repurpose and reuse all of our PLA waste whenever possible—such as using scrap material for test prints and prototypes. Any leftover PLA that cannot be repurposed is sent to a local recycling facility that accepts bioplastics.

For more details on PLA and its environmental benefits, you can read this overview from the U.S. Department of Energy’s Bioenergy Technologies Office:

👉 Learn more about PLA and bioplastics

What about your packing materials?

At Victoria Essie Studio, we are committed to minimizing our environmental impact, especially when it comes to shipping your items safely. We use sustainable packaging materials for all orders:

  • Our Shipping Boxes are made from recycled cardboard.
  • Our Packing Peanuts are completely biodegradable, made from cornstarch. To dispose of them easily, you can simply dissolve them in water (it’s fun to watch!) or toss them into your compost bin.

We continually look for ways to make our operations and packaging even more environmentally friendly!

Do you offer Custom or Wholesale orders including Faire?

Due to increased demand, we are not currently offering custom or wholesale orders. This includes wholesale orders through Faire.

Will you be adding additional earrings to your store?

For now we’re focusing on keeping up with Fidget orders and offer a limited number of earring styles. We may bring back additional offerings after January.

Do you offer any classes, tutorials, or mentorship?

Unfortunately, Victoria doesn’t have the bandwidth right now to offer tutorials, classes, or mentorships. Things are pretty full just keeping up with designing new inventory and processing orders.

Do you offer free fidgets for teachers or schools?

We receive daily requests for free fidgets from teachers and unfortunately cannot provide them at no cost. However, we recognize the therapeutic benefits fidgets can provide for children on the spectrum. To help, we offer a 15% discount for teachers and schools on orders of 10 or more fidgets. This discount can be combined with any other offers, including free shipping and will not expire.

If you’d like the discount code, please reach out through our Contact Us form.

Do you sell STL files?

No, we don't sell STL files.

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Product Related FAQs

My fidget arrived unassembled. How can I fix it?

Sometimes fidget parts can separate during shipping, use or while switching. Unless the stem has broken or won't snap/stay in place, they’re designed to be put back together. Watch the video for step-by-step instructions on the Assembling, Changing Switches, and Gluing Fidgets, then follow the written guide on the page if you wish to glue your fidget pieces together.

If your fidget's stem is damaged within 30 days of purchasing, please send us a support ticket via our Contact Us page for replacement.

Are your Linear (silent) fidgets completely silent?

It's important to know that our Linear Clickers (Silent) are not completely noiseless. While they are designed to be much quieter than our traditional Tactile Clickers, the individual fidget pieces still create a sound when they tap together. Please note that level of clicking sound (tactile or linear) may vary by fidget. Watch Video.

If your primary need is a truly completely silent fidget, we highly recommend choosing one of our Flexi Fidgets, which contain no clicking mechanism at all.

Can I still purchase silent clicker fidgets or swap out the clickers myself?

Starting September 10, 2025, we’ll be offering a limited number of silent options for all clickers—no need to purchase the Linear (silent clicker) separately.

Based on customer feedback, all fidgets will now ship glued, meaning clickers can no longer be swapped out. If you’d like the Linear (silent) version, be sure to select that option when placing your order. Silent versions will be available in limited quantities for each drop.

How do I switch out the Tactile Clicker with the Linear (Silent Clicker)?

For those that previously purchased the extra switch, please refer to the instructions on the Assembling, Changing Switches, and Gluing Fidgets page. If you selected the super glue option—or plan to use your own—follow the step-by-step guide provided.

I tried assembling my clicker/keychain, but the pieces won’t stay in place. Can I get a replacement?

Yes. If your fidget's stem is damaged within 30 days of purchasing and won't stay together, please send us a support ticket via our Contact Us page.

My keychain failed and I lost/damaged my clicker. Can I get a replacement?

Yes. please send us a support ticket via our Contact Us page.

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Orders & Processing FAQs

How long does it take to process my order?

All orders have a 15–20 business day turnaround for fulfillment, unless otherwise noted. This processing time reflects the handmade nature of our products and may be longer during new drops or busy seasons.

I received tracking information, but my package hasn't moved?

As soon as we print a shipping label for your order, most times you’ll automatically receive an email with tracking information. After that, we finish preparing your package for pickup or drop-off with USPS/DHL eCommerce, DHL Express, or UPS.

Because we typically print labels in large batches (100–150 at a time), it can take 2–4 days for tracking to update especially if your label was created on a Friday. Please also note that once packages are handed off to USPS or UPS, there may be a delay before their systems show movement. Unfortunately, this part of the process is outside of our control.

Can I cancel my order?

All sales are final. Once an order is placed, it cannot be canceled.

Can I make changes to my order after it’s placed?

Changes are not guaranteed, but if you need to update your shipping address or request an item swap/addition, please contact us within 48hrs at using the Contact Us page. If your order has not yet entered production or been fulfilled, we will do our best to accommodate.

Do you do custom or wholesale orders?

At this time, due to the high volume of sales we’re managing, we aren’t able to take on custom requests or wholesale orders. Our focus is on keeping up with regular production and making sure all current orders go out on time.

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Domestic Shipping (U.S.) FAQs

What carrier and services do you offer for U.S. orders?

At checkout, you can choose from the following shipping methods:


  • USPS Ground Advantage – 2-5 business days (most affordable option)
  • USPS Priority Mail – 2-3 business days
  • USPS Priority Mail Express – 1-2 business days (fastest USPS option)
  • UPS® Ground – 1-5 business days
  • UPS Next Day Air® – 1 business day (premium UPS service)

⚠️ Important: Shipping speed applies after your order has been processed (15–20 business days).

My USPS/UPS tracking hasn’t updated. What should I do?

USPS and UPS tracking can sometimes lag. If there’s no movement for 10 business days after your shipping notification, please submit a Support Ticket using our Contact Us form.

My package is lost. Now what?

If you believe your package is lost, please submit a ticket to us using our Contact Us form and we will promptly investigate the delivery status.

If our investigation determines your package is genuinely lost and has not been returned to us, we will file an insurance claim and replace your order.

As a mandatory part of the insurance claim process, you will be required to verify the loss of the package by filling out a brief, official form. We appreciate your cooperation in this required step!

My package was returned to sender due to incorrect address. Can you resend?

When we ship your order, the shipping label is generated by Shopify using the exact delivery address you provided.

If the mail carrier is unable to deliver the package due to an incorrect or incomplete address and the package is returned to us, we will contact you as soon as it arrives at our studio.

You will be asked to provide the correct address, and the cost to re-ship the package must be paid by you. We will send you an invoice for the re-shipping cost before the package is sent out again.

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International Shipping FAQs

Why am I getting charged for shipping if my order is over $65?

Because of the high cost of international shipping, we’re not able to extend free shipping on orders over $65 outside the U.S. Free shipping is only available for domestic orders.

What carrier do you use for international orders?

For international orders, we use DHL eCommerce and DHL Express, unless UPS is available and selected at checkout.

How long does international shipping take?

  • DHL eCommerce: Typically 2–4 weeks, depending on destination and customs clearance.
  • DHL Express: Typically 2–5 business days after your order has been processed and picked up by DHL. Please note that customs clearance may cause additional delays depending on your country’s import process.
  • UPS International: Faster but more costly; delivery times vary by service level and country.

Why does my DHL eCommerce tracking seem delayed or stop updating?

DHL eCommerce transfers international shipments to your local postal service once they reach your country. Tracking may pause during customs clearance and resume when your local carrier scans the package.

What if my package hasn’t moved in tracking?

Since USPS handles pickup of DHL eCommerce packages, the first scan can be delayed or missing until the package reaches a DHL facility or your country. Tracking may pause during handoff/customs and then resume with your local postal service. If there’s no movement for 14 business days after your shipping notice, submit a support ticket via our Contact Us form with your order number and we’ll investigate.

My package was lost. Now what?

If you believe your package is lost, please submit a ticket to us using our Contact Us form. We will promptly investigate the delivery status.

If our investigation determines your package is genuinely lost and has not been returned to us, we will file an insurance claim and replace your order.

As a mandatory part of the insurance claim process, you will be required to verify the loss of the package by filling out a brief, official form. We appreciate your cooperation in this required step!

My package was returned to sender due to incorrect address. Can you resend?

When we ship your order, the shipping label is generated by Shopify using the exact delivery address you provided.

If the mail carrier is unable to deliver the package due to an incorrect or incomplete address and the package is returned to us, we will contact you as soon as it arrives at our studio.

You will be asked to provide the correct address, and the cost to re-ship the package must be paid by you. We will send you an invoice for the re-shipping cost before the package is sent out again.

Please be aware that if your package originally included any additional international customs, duties, or taxes, you will be responsible for those fees again as part of the re-shipping process.

If you choose not to pay the re-shipping cost for a returned package, we would be happy to offer you a store credit for the value of your items (excluding the original shipping cost) for a future purchase.

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Refund & Replacement FAQs

What is your refund policy?

All sales are final. However:

  • If products arrive broken or break within 30 days of receiving your order, you are eligible for a replacement.
  • If a material is unavailable, you can choose between receiving store credit or selecting another item of equal value. If you’d like a more expensive fidget, we’ll send you an invoice for the difference.
  • If an item breaks due to user error, it is not eligible for replacement or credit.

Approved claims are fulfilled within 15–20 business days.

My order arrived damaged. What should I do?

Submit a Support Ticket via our Contact Us form within 7 days of delivery with your order number and clear photos of the item and packaging. Please refer to our Refund Policy for details.

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