Thanks for shopping with Victoria Essie Studio! If you are not entirely satisfied with your purchase, we are here to help. If products arrive broken or break within a 3 months of purchase, you are eligible for a replacement, the materials are not available you will be offered a store credit. If your item breaks due to user error you will not be eligible for a replacement or store credit. If your claim is approved, we will provide a store credit or send out a replacement within 10-14 business days. ALL SALES ARE FINAL.
All orders have a 10-14 business day turn around for fulfillment. Once shipped please refer to the tracking number that will be emailed out for shipping updates. If your order arrives broken please contact us at email@example.com with your order # and pictures of the damage. Refer to Refund Policy for more info.
If you have any questions on how to make a claim, contact us at firstname.lastname@example.org