Policies

Victoria Essie Studio Policies

Processing time

All orders require 15–20 business days to handcraft and fulfill (Mon–Fri, excluding holidays). High-volume drops may extend processing slightly.

Transit & carriers

Domestic (U.S.): Shipped via USPS by default; UPS available if requested at checkout.
International: Shipped via DHL eCommerce by default or DHL Express (more expensive); UPS may be available in select locations if chosen at checkout.
A tracking number will be emailed when your order is about to ship. (Tracking updates can lag; see our FAQ for more information.)

If your order arrives damaged

Submit a support ticket via our Contact Us page. See the Refund & Replacement Policy below for next steps.

Because our items are handmade and produced in small batches, all sales are final unless noted below.

Eligibility

If your item arrives damaged or fails due to a material issue within 30 days of purchase, you’re eligible for a replacement.
Should your item arrive unassembled, you’ll find assembly guidance on our FAQ page.
If you item(s) are damaged, we’ll issue a store credit or replacement in the event that item is out of stock.
Damage caused by user error isn’t eligible.

How to file a claim

Submit a support ticket via our Contact Us page within 7 days of delivery for items damaged on arrival (and within 30 days of purchase for material issues).
Include your order number and clear photos of the item and packaging.

Timing

Approved replacements are processed within 15–20 business days (Mon–Fri, excluding holidays).
Approved Store Credits or Refunds are processed within 5 business days.
Returns are not required unless we specifically request one.

For questions or claims, use our Contact Us page.

For questions regardinng tracking, shipping, order changes, and more, visit our FAQ page.