Privacy Policy

Effective date: August 26, 2025

This Privacy Policy explains how Victoria Essie Studio (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit victoriaessiestudio.com, make a purchase, or otherwise interact with us.

1) Who we are

Controller: Victoria Essie Studio, North Carolina, USA
Contact: info@victoriaessiestudio.com

2) Information we collect

  • Order & account info: name, email, phone (optional), billing/shipping address, order details.

  • Payment details: processed securely by our payment providers (Shopify Payments/PayPal/etc.). We do not store full card numbers.

  • Customer support: messages and any photos you send (e.g., damage claims).

  • Site usage: cookies, IP address, device data, pages visited, referring URLs (for security, analytics, and to improve our site).

  • Marketing: your preferences if you opt into email and/or SMS.

3) How we use your information

  • To fulfill orders and provide customer support.

  • To communicate about orders, restocks, updates, and—with your consent—marketing.

  • To improve our store (troubleshooting, analytics, A/B testing, preventing fraud).

  • To comply with law (tax, accounting, fraud prevention).

4) Cookies & analytics

We use cookies and similar technologies to run the store, remember your cart, and understand how the site is used. We may use platform analytics (e.g., Shopify analytics) and, if enabled, third-party tools (e.g., Google Analytics, Meta/TikTok pixels) to measure performance and help us improve.

You can control cookies in your browser settings; blocking some cookies may impact site functionality. (If you use a cookie banner, your choices there apply too.)

5) Sharing your information

We share information with service providers who help us operate the store, such as:

  • Shopify (store hosting, checkout, payments, analytics)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping & fulfillment (USPS/UPS domestically; DHL eCommerce/UPS internationally)

  • Email/SMS & support tools (only if you opt in or contact us)
    These providers are authorized to use your information only to provide their services to us.

We do not sell personal information. If you are in California, “share” for cross-context behavioral advertising is treated similarly—you can opt out (see “Your rights”).

6) Marketing (email & SMS)

If you subscribe, we’ll send marketing emails and/or texts. You can unsubscribe anytime using the link in emails or by replying STOP to SMS. Message/data rates may apply; frequency varies. Reply HELP for help.

7) Retention

We keep order records for our tax and accounting obligations (typically 7 years). Support messages and photos are retained as needed to resolve your request and for quality assurance. Marketing data is kept until you unsubscribe or we delete it.

8) Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

9) Children

Our site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided information, contact us to delete it.

10) International visitors

If you are outside the U.S., your information may be processed in the U.S. and other countries. Where required (e.g., EEA/UK), we rely on lawful bases (contract, consent, legitimate interests) and safeguards (such as Standard Contractual Clauses) for cross-border transfers.

11) Your privacy rights

Depending on your location, you may have rights to access, correct, delete, opt out of marketing, port your data, or object/restrict certain processing.

  • California (CCPA/CPRA): right to know, delete, correct, opt out of “selling/sharing,” limit use of sensitive info, and non-discrimination.

  • EEA/UK GDPR: rights of access, rectification, erasure, portability, restriction/objection, and to withdraw consent.

How to exercise your rights: email info@victoriaessiestudio.com with the subject “Privacy Request.” We may ask for information to verify your identity and will respond within the time required by law.

To opt out of cross-context behavioral advertising (if used), contact us at info@victoriaessiestudio.com and we’ll honor your request.

12) Changes to this policy

We may update this policy from time to time. We’ll post the new date at the top when changes occur.

13) Contact

Questions about this policy or your data? Email info@victoriaessiestudio.com