GET ANSWERS TO YOUR QUESTIONS
You can find answers to your most asked questions here. If your issue or question is not listed, send us an email at info@victoriaessiestudio.com
Product FAQs
Why can’t I choose a Tactile or Silent clicker option?
To keep order fulfillments fast, all fidgets now ship with a Tactile clicker pre-installed. If you prefer Silent, please add the Linear (Silent) Clicker as a separate item to your cart—you’ll swap it in yourself at home by following the how-to video on the ordering page. If the Silent clicker doesn’t stay seated after you install it, email info@victoriaessiestudio.com and we’ll replace it.
My clicker/keychain arrived unassembled. What should I do?
All products should arrive fully assembled. However, if yours arrives unassembled, try snapping them back in place. (Video how-to coming soon!)
I tried assembling my clicker/keychain, but the pieces won’t stay in place. Can I get a replacement?
Yes. If your clicker/keychain does not function correctly after attempted assembly, you are eligible for a replacement. Please email info@victoriaessiestudio.com with your order number and photos.
My keychain failed and I lost/damaged my clicker. Can I get a replacement?
Yes. Please email info@victoriaessiestudio.com with your order number and photos and we will gladly send you a replacement.
Orders & Processing
How long does it take to process my order?
All orders have a 15–20 business day turnaround for fulfillment, unless otherwise noted. This processing time reflects the handmade nature of our products and may be longer during new drops or busy seasons.
Can I cancel my order?
All sales are final. Once an order is placed, it cannot be canceled.
Can I make changes to my order after it’s placed?
Changes are not guaranteed, but if you need to update your shipping address or
request an item swap/addition, please contact us immediately at info@victoriaessiestudio.com
with your order number. If your order has not yet entered production or been
fulfilled, we will do our best to accommodate.
Shipping & Delivery
Domestic Shipping (U.S.)
What carrier and services do you offer for U.S. orders?
At checkout, you can choose from the following shipping
methods:
- USPS Ground Advantage – 2 business days (most affordable option)
- USPS Priority Mail – 1 business day
- USPS Priority Mail Express – 1 business day (fastest USPS option)
- UPS® Ground – 1 business day
- UPS Next Day Air® – 1 business day (premium UPS service)
⚠️ Important: Shipping speed applies after your order has been processed (15–20 business days).
My USPS/UPS tracking hasn’t updated. What should I do?
USPS and UPS tracking can sometimes lag. If there’s no movement for 10 business days
after your shipping notification, please email us at info@victoriaessiestudio.com
with your order number.
Shipping & Delivery
International Shipping
Why am I getting charged for shipping if my order is over $65?
Because of the high cost of international shipping, we’re not able to extend free shipping on orders over $65 outside the U.S. Free shipping is only available for domestic orders.
What carrier do you use for international orders?
For international orders, we use DHL eCommerce and DHL Express, unless UPS
is available and selected at checkout.
How long does international shipping take?
- DHL eCommerce: Typically 2–4 weeks, depending on destination and customs clearance.
- DHL Express: Typically 2–5 business days after your order has been processed and picked up by DHL. Please note that customs clearance may cause additional delays depending on your country’s import process.
- UPS International: Faster but more costly; delivery times vary by service level and country.
Why does my DHL eCommerce tracking seem delayed or stop updating?
DHL eCommerce transfers international shipments to your local postal service
once they reach your country. Tracking may pause during customs clearance and
resume when your local carrier scans the package.
What if my package hasn’t moved in tracking?
Since USPS handles pickup of DHL eCommerce packages, the first scan can be delayed or missing until the package reaches a DHL facility or your country. Tracking may pause during handoff/customs and then resume with your local postal service. If there’s no movement for 30 business days after your shipping notice, email info@victoriaessiestudio.com with your order number and we’ll investigate.
Refunds & Replacements
What is your refund policy?
All sales are final. However:
- If products arrive broken or break within 30 days of purchase, you are eligible for a replacement.
- If materials are unavailable, you will be offered a store credit.
- If an item breaks due to user error, it is not eligible for replacement or credit.
- Approved claims are fulfilled within 15–20 business days.
My order arrived damaged. What should I do?
Email info@victoriaessiestudio.com
within 7 days of delivery with your order number and clear photos of the
item and packaging. Please refer to our Refund Policy for details.